The pandemic and great reopening had a significant impact, both […]
According to LikeFolio booking mentions and TSA throughput data, nope.
Mentions of consumers booking or taking a flight are still improving, but these do remain below pre-pandemic levels with International Travel stunted more severely vs. domestic.
While cancellation mentions look relatively stable vs. 2019, mentions of consumers experiencing flight delays have increased +400% YoY, and consumers aren't happy. It's no surprise to see the number of consumers seeking ticket refunds elevated vs. 2019: +20%. When we break down the 4 major airline players (LUV, DAL, UAL, AAL) data reveals three main takeaways.
We've got our eyes on booking mentions moving forward, especially when it comes to corporate travel. This could prove to be a major tailwind for Delta if the trend continues to gain traction.